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Documentation

How Orstrax features and systems work. Click-by-click customer help lives in each product’s help center, not in this technical reference.

Orstrax Orders

  • Orstrax Orders overview

    How the Shopify app authenticates, stores order work, and talks to the storefront.

  • Order sync behavior

    Initial 60-day backfill, incremental sync, and what does not come from the Shopify order payload alone.

  • Status system

    Internal and public names, sequence, customer email, and how statuses relate to Status Actions.

  • Status Actions

    Proof Review and Request Information attached to a status, including outcomes and notifications.

  • Customer lookup

    Storefront order lookup by email and order number, including what the customer can see.

  • Proof Review

    Proof tokens, storefront URLs, revised proofs, and merchant alerts.

Developer API docs will appear here if a public API is released.