Order sync behavior
Initial 60-day backfill, incremental sync, and what does not come from the Shopify order payload alone.
Last updated 2026-09-04
60-day initial backfill
First-time setup imports Shopify orders created in the last 60 days. That window is fixed for the initial backfill so installs do not pull unbounded history.
Incremental sync
Later syncs fetch new and updated orders. Shopify webhooks also notify Orstrax when orders change.
Line item photos
Shopify’s order payload does not include product images. Sync looks up products and stores image URLs on line items so the dashboard can show photos.
Due dates
Missing ship-by / fulfill-by dates can be filled from Shopify additional details during sync when that information exists. They are not invented from tags.
Historical access
Orders older than 60 days require Shopify’s protected historical-orders permission. If it is not granted, Orstrax cannot import that range.