Status Actions
Proof Review and Request Information attached to a status, including outcomes and notifications.
Last updated 2026-09-04
Status Actions are configured per status.
None
No customer interaction. The status is only a workflow marker.
Proof Review
Requires a proof attachment when configured. Customers can approve and/or request changes. After each outcome, Orstrax can change status and email the merchant, assignee, and CC list.
Request Information
Shows a customer form (text and/or upload). After submit, Orstrax can change status and notify the merchant. Save & Notify vs save-only is available when sending the staff alert.
These are the customer actions the product supports today. There is no separate general-purpose automation engine.